SHIPPING AND RETURNS

Orders:

Upon placement of an order and receipt of that order by Sacred Hawk Clothing, customers will be sent a written confirmation via email. Any alterations to that order will also be confirmed with the customer via email notification. Once an order has been shipped, customers will receive a confirmation email with the tracking number. Please allow 1-2 business days from the time of purchase for order processing. 


Once we have passed your order on to Royal Mail or a courier  please allow them approximately:


UK Standard: 3-5 Working Days 

UK Express: Next Working Day delivery from dispatch if before 2pm Monday - Friday

Europe: 7-10 Working Days*

WorldWide: 14 - 30 Working Days


*Average time for delivery extended due to Brexit. An item can only be investigated for delay or loss with Royal MAil after 30 working days have passed from date of postage.


Customers are responsible for any further import or customs duty charges that may occur once it reaches your destination.


Given the nature of most of our products being handmade or vintage one-offs, items that become sold out may not be available again or may take a few weeks to become available again. We appreciate your patience. Sacred Hawk Clothing reserves the right to cancel and refund any order, at any time, for any reason. For any questions regarding orders, please contact customerservice@sacredhawk.com. We will always make our best efforts to accommodate requests for expedited processing.





Refund Policy:



When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed. If you believe any of the above to be the case then please contact us on customerservice@sacredhawk.com to return unused goods to us within 14 days within the original packaging and we will offer you a refund if faulty.


Vintage & Salvaged Products.

Vintage & Salvaged items purchased on our site are final sale and we do not accept returns unless the items have been grossly misrepresented. Due to the nature of selling used clothing online, we take detailed photographs of the pieces and provide descriptions of imperfections as well as precise measurements for customers to check and compare with their own clothing. 


Capsule collection items are new clothing and may be returned within 14 days of receiving for an exchange or refund. Returned items should be unused and in original condition with tags on and must be returned with original packaging with any enclosed documentation. We will issue a full refund within 14 days of receipt, excluding the original delivery charge. Alternatively if preferred, we may exchange the item with one of similar value.


Please note:

  • Goods eligible for refund will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise
  • The item is your responsibility until it reaches us. We would recommend sending back using a signed for service.